Frequently asked questions

Prism

What is Prism?

Prism is a new cloud based CNC programming solution that will enhance your machining workflow. Prism will be used on the shop floor and will replace the manual machine programming of today. Prism runs on a iPad and has an intuitive touch-based programming interface and will reduce programming time from hours to minutes. Prism also includes ready-made machining strategies called ‘recipes’ from world-class tool suppliers that can be consumed during programming. By using recipes, the quality of your machining process will be significantly improved and programming time will be even further reduced. Anyone with machining knowledge can use Prism with zero training.

How does Prism works?

The Prism solution consists of a web application and an iPad application. In the web application, you prepare work orders and assign them to machines on the shop floor. In the iPad application, you pick a work order and start programming by selecting features directly on a 3D model. With a few clicks, you will be able to finalize your programming and then directly in the Prism iPad app post process your Prism program to generate machine code (G-code). The machine program can then be wirelessly transferred to the machine through the Prism connectivity solution.

How do I get access to Prism?

The Prism iPad application will be available for download in the Apple App Store. To be able to use Prism, you need to create an account by signing up on the Prism web page. Just select a subscription plan, register and log into Prism’s web application. Then you are ready to go.

What kind of machines does Prism support?

Initially, Prism will support 3-axis milling machines and programming of prismatic parts. However, Prism will continue to be developed to support various machine types. In the near future, Prism will support programming of turning and 4-axis machines.

Do I need experience from 3D Software to use Prism?

No, Prism does not require any experience of using CAD or CAM Software. Prism runs on an iPad and is designed to be extremely user friendly and intuitive and can be used with zero training.

Do I need to have my own iPad to use Prism?

Yes. Prism is an iPad app that is sold separately. The initial release is optimized for the 9.7-inch iPad, but works for all iPads from generation 6, and iOS 11, and above.

What are the iPad requirements for Prism?

Prism is currently only available for iPad. The application is optimized for 9.7" Gen 6 iPads and above, running iOS 11 and above.

When will Prism be launched?

Prism will have a controlled release plan and will initially be released for a limited number of customers. The exact date for open release will be communicated as soon as possible. Sign up for the Prism waiting list to get info about the Prism launch.

Join the Waiting list

Recipes and Cookbooks

What is a Recipe?

A recipe is packaged machining strategy from tool suppliers, and they exist in order to optimize your tool usage and your machining process. By using recipes you will automatically get cutting methods and cutting data settings during programming. This reduces programming time and increases the quality of your operations. You will be able to choose recipes from three categories: Productivity, Tool life and Surface quality. This means that you can program your machine to operate as quickly as possible, maximize tool life, or to achieve the highest possible surface quality. Recipes have been designed so that they can be consumed regardless of tool brand.

What is a Cookbook?

A cookbook is a collection of recipes provided by world-class tool suppliers. You will have several cookbooks to choose from inside Prism and the number of cookbooks available for you will be constantly increasing. Additional tool suppliers will soon be able to offer their cookbooks inside Prism. You can subscribe to all available cookbooks inside the Prism application.

How do I use Recipes?

Recipes are available directly inside Prism’s programming interface. Once you’ve selected the tool you want to use for a machining operation, the applicable recipes become available to choose from. Simply choose a recipe, and cutting methods, parameters and data will automatically be added to the programming flow.

Subscribe

What happens when I’ve signed up for the waiting list?

When you sign up on the waiting list you will be notified when there is new information about the Prism progress. Prism will initially be released to a limited number of customers. These customers will be selected from the waiting list. Prism will launch in Q4 2018 in selected markets. If you’re on the waiting list, you will be notified when Prism is launched and when it becomes available in your area.

How do I subscribe to Prism?

Prism is currently a beta release. When Prism’s formal release date is set, you can subscribe directly from Prism’s homepage by choosing a monthly or a yearly subscription plan. Before the formal release, you can register on the waiting list to get the latest Prism updates.

Join the Waiting list

What are the payment options?

You will make your payment by credit card/debit card. We support the following cards: Visa, Master Card, American Express, Discover, JBC and Diners Club.

We do not handle or capture any sensitive card data. All customer information is safely managed by Stripe. Stripe is an American technology company that focuses on providing the technical, fraud prevention and payment infrastructure required to operate online payment systems. For Stripe's policy, please refer to Stripe's Privacy Policy.

How do I cancel my subscription?

You can cancel your subscription at any time. When you cancel a subscription you will not be charged anymore and the subscription will automatically be cancelled on renewal. No refund will be granted.

Support

How can I get support as a user?

As a registered user you will be able to raise support tickets in our support system, or contact our support department direct by telephone. A chat function will be coming soon on Prism web site.

Contacts

How do I contact the Prism team?

If you have any question you can contact us by filling in this form.

A contact telephone number will soon be available.

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